Frequently Asked Questions
Quick answers about shopping Pinehurst, custom dye work, orders and shipping, Whatnot, and getting help.
Shopping & Discs
What brands does Pinehurst carry?
Pinehurst carries a curated selection from multiple disc golf manufacturers. Doomsday Discs is a major part of the shop and a brand I strongly support, but Pinehurst is not limited to one manufacturer. Inventory changes as I find releases, plastics, molds, and brands that are worth bringing in.
How does Pinehurst choose what to carry?
I don't try to stock everything. Pinehurst focuses on discs, plastics, releases, and brands that I think are interesting, useful, or worth putting in front of players. Customer requests and what I learn from actually handling, throwing, selling, and discussing discs also influence what comes into the shop.
Can I request a specific disc, mold, plastic, color, or brand?
Yes. If you're looking for something specific, contact me and tell me what you have in mind. I may be able to source it, point you toward an upcoming restock, or use the request when planning future inventory.
Do you offer preorders, limited releases, and special runs?
Yes. Pinehurst carries select preorders, retailer exclusives, limited releases, special runs, and other unusual drops when they make sense for the shop. Availability and timing vary by release.
Am I buying the exact disc shown in the photos?
For Pinehurst Dye Lab pieces, yes. The disc shown is the exact one-of-one piece you are buying. For standard inventory, the listing will provide available details such as color, weight, stamp, or foil when applicable. Some product photos may represent the run or inventory rather than one specific disc. If colors vary, the listing will say Colors Vary. Any known selection details will be listed where available.
Can you help me choose a disc or fill a specific slot in my bag?
Yes. I help narrow the selection based on your experience, throwing style, current bag, distance, the slot or shot you are trying to cover, and what you actually want the disc to do.
I curate from molds and plastics I know, use, and would be willing to throw myself, with the goal of finding something you will come to know and love rather than just selling you whatever is on the shelf.
My recommendations come from a mix of firsthand throwing and testing, manufacturer information, and a lot of direct customer feedback. I talk with customers live every day, so I also learn from people throwing discs I may not have personally tested yet.
If the best fit is something I do not currently have in stock, I will still tell you.
Pinehurst Dye Lab & Custom Dyes
What is Pinehurst Dye Lab?
Pinehurst Dye Lab is the hand-dyed side of Pinehurst Disc Golf Supply, focused on one-of-one dyed discs and custom dye requests.
How do I request a custom dye?
Use the custom dye request form and tell me what disc, plastic, colors, or general idea you have in mind. If you're starting from an existing or sold Pinehurst Dye Lab piece, you can use that as inspiration too. I'll review the request with you and work out the details before the project moves forward.
Can you make a custom dye inspired by a sold Pinehurst Dye Lab disc?
Yes. Sold Dye Gallery pieces can be used as inspiration for a new custom request. Because every dye is created by hand, the new piece won't be an exact duplicate, but the original can be used as a starting point for colors, layout, or overall direction.
How long do custom dyes take?
Most custom dye projects are completed within a few days once the details are confirmed. More involved projects, current workload, disc availability, and shipping can affect turnaround.
Can every disc or plastic be dyed?
Base plastics can be dyed, but results can be less predictable and carry more risk of weak or inconsistent color. Some materials are not suitable for dyeing at all. If you're unsure about a disc or plastic, send me the details and we can figure out whether it's a good candidate.
How does custom dye pricing work, and can I send my own disc?
Basic dye work starts at $15 and Banger Dye work starts at $20, plus the cost of the disc when Pinehurst supplies it. You can also send in your own disc for dye work. Contact me and we'll work out the disc, design, pricing, and shipping details before the project begins. Pricing is subject to change.
Are custom dyed discs returnable?
No. Custom dyed discs, including Pinehurst Dye Lab discs, are final sale. If a disc arrives damaged or the wrong item was sent, contact me within 7 days of delivery so I can resolve the issue.
Orders, Shipping & Returns
How quickly do orders ship?
Most orders are processed and shipped within 1 business day. Processing can take longer during major releases, promotions, holidays, preorders, severe weather, or unusually high order volume.
How much is shipping?
Standard U.S. shipping is $5.99. Orders of $75 or more qualify for free standard U.S. shipping.
Where does Pinehurst ship?
Pinehurst Disc Golf Supply currently ships within the United States only.
How are orders packaged?
Every order is packed by hand with care and attention to protecting the discs and other items during transit. Packaging materials and methods may vary depending on the order, but protecting the products is the priority.
Can I return, exchange, or cancel an order?
All sales are final, and returns or exchanges are not accepted for change-of-mind purchases or normal product variations. Orders may be canceled before a shipping label has been created. Preorders may generally be canceled before shipment unless the individual listing states otherwise.
What if my order arrives damaged or I receive the wrong item?
Contact Pinehurst within 7 days of delivery. Photos of the item, packaging, and shipping label may be requested so the issue can be reviewed. Approved claims may be resolved with a replacement, refund, store credit, or another appropriate solution depending on the situation.
What if my package is delayed, lost, or marked delivered but I can't find it?
Start by checking the tracking information and contacting the shipping carrier. If the package is still missing, delayed, or there appears to be a shipping problem, contact Pinehurst and I'll help with the carrier investigation or claim when possible.
Whatnot & Community
What is Pinehurst on Whatnot?
Whatnot is where a large part of the Pinehurst community comes together live. I use it to sell discs, share new releases, answer questions, give recommendations, talk disc golf, and interact directly with customers. That daily conversation also helps shape what I learn, what I carry, and what I recommend.
When does Pinehurst go live?
I go live on Whatnot pretty much once a day, although the exact time can vary. I try to stay flexible with the schedule, and some streams are dedicated specifically to Pinehurst Dye Lab work and live dye sessions. Follow Pinehurst Disc Golf Supply on Whatnot and enable notifications to see upcoming shows and get an alert when I go live.
Still need help?
If you did not find what you need here, contact Pinehurst. Whether you need help choosing a disc, filling a specific slot or shot, requesting a custom dye, finding a product, or resolving an order question, send me the details and I'll help however I can.