Refund policy
Return & Refund Policy
All sales from Pinehurst Disc Golf Supply are final. We do not accept returns or exchanges except when an item arrives damaged or Pinehurst Disc Golf Supply sends the incorrect item.
Final Sale
This final sale policy applies to all merchandise, including Pinehurst Dye Lab discs, custom dye work, standard discs, accessories, limited releases, and preorders after shipment.
Returns and exchanges are not accepted because a customer changed their mind, ordered the wrong item, prefers a different mold, plastic, weight, color, stamp, or foil, dislikes the flight characteristics of a disc, or no longer wants the item.
Disc golf discs naturally vary in color, swirl patterns, stamp placement, foil appearance, and manufacturing characteristics. These normal variations are not considered defects.
Damaged or Incorrect Orders
If your order arrives damaged or you receive an incorrect item, contact Pinehurst Disc Golf Supply within 7 days of delivery. We may require photos of the item, packaging, and shipping label to review the claim.
Approved claims may be resolved through a replacement, refund, store credit, or another reasonable solution at our discretion. If Pinehurst Disc Golf Supply shipped the wrong item or made an error with the order, reasonable return shipping costs will be covered by us.
Refunds
Refunds are issued only for approved damaged or incorrect order claims, or for an approved cancellation before shipment. Approved refunds are issued to the original payment method.
Original shipping charges are nonrefundable unless the issue resulted from an error by Pinehurst Disc Golf Supply. Refund processing times vary by payment provider and financial institution.
Order Cancellations
Orders may be canceled before a shipping label has been created. Once an order has entered the shipping process, cancellation may no longer be possible.
Preorders may be canceled before shipment unless the product listing states otherwise.
Chargebacks and Payment Disputes
If there is an issue with your order, contact Pinehurst Disc Golf Supply before initiating a chargeback or payment dispute. We will make reasonable efforts to resolve legitimate order problems directly.
Contact
For questions regarding damaged shipments, incorrect orders, refunds, or cancellations, contact Pinehurst Disc Golf Supply through the contact form or by email.
