Returns and Refunds

Website purchases

This policy applies to purchases made directly at pinehurstdiscgolfsupply.com. Purchases made through Whatnot or another marketplace use that marketplace's order support and return process. Applicable legal rights still apply.

Final sale for changes of mind

I do not accept returns or exchanges, or give refunds, because you change your mind, order the wrong mold, plastic, weight, color, stamp, or foil, dislike how a disc flies, or no longer want the item. This applies to regular-priced, sale, discounted, clearance, preorder, custom, and items described as “as is,” unless a product listing expressly offers a different return term. Pinehurst Dye Lab discs and completed custom dye work are final sale for design preferences. There is no change-of-mind return period after delivery, whether or not you have a receipt.

This final-sale rule does not take away an appropriate remedy if an item is damaged, defective, incorrect, or materially different from its listing, or if an order is not delivered as promised. I review those problems under the sections below and honor rights provided by applicable law.

Exact discs and product variation

If a listing says its photographs show the exact one-of-one disc, that is the disc you should receive. If a listing expressly uses representative images, normal variation in color, swirl, stamp placement, or foil may occur as described there. A material difference from an exact-disc photograph or description is an order problem, not a change-of-mind return.

Report an order problem

Email pinehurstdgs@gmail.com or use the contact form as soon as you discover a problem. Include your order number or other information that lets me verify the purchase, a description, and useful photos of the item, packaging, and shipping label. If you lack the order number, I can try to find the purchase using your order email and other reasonable information. I cannot refund a purchase that I cannot verify as mine.

Please report visible shipping damage within seven days of delivery when possible, and keep the packaging while I investigate. I will also review later reports and other problems reported after discovery. The seven-day request does not cut off rights provided by applicable law. Contact me for instructions before returning an item.

Resolutions, postage, and fees

I will investigate an eligible order problem and provide an appropriate remedy. Depending on the facts, that may be a replacement if an identical item is available, a refund, or another remedy required by law. A one-of-one disc may have no identical replacement. Store credit is optional if you agree to it; I will not require it instead of a refund owed to you.

If I ask you to return a wrong, damaged, defective, or materially misdescribed item for an accepted claim, I will provide a prepaid label or cover reasonable return postage. I do not charge restocking or return handling fees for approved claims. I do not accept discretionary change-of-mind returns, so there are no change-of-mind return or restocking fees.

Cancellation and delayed orders

For a change-of-mind cancellation, contact me before I hand the package to the carrier. I will try to stop shipment, including voiding a label if one has already been created. If the order has shipped, the final-sale rule for changes of mind applies. If I cannot fulfill an order or cannot ship by the promised time, I will notify you and provide the delay, cancellation, and refund choices required by law. A preorder listing will state its shipment timing and any special terms before payment; those terms do not waive applicable delay or refund rights.

Refund method and written copy

I send approved refunds to the original payment method unless you agree to another lawful method. For an entire unshipped order that I cannot fulfill or that is canceled before shipment, the refund includes the price, applicable taxes, and the original shipping charge paid. For a partial refund, I refund the applicable price, taxes, and any shipping attributable to the affected item when appropriate. I issue refunds promptly; your payment provider controls when funds appear in your account. I do not charge a refund fee.

You may request a written copy of this policy at pinehurstdgs@gmail.com.