Shipping and pickup

Where I ship and what it costs

I currently ship to addresses in the United States only. For orders shipped to a U.S. address, standard shipping is $5.99. An order with a merchandise subtotal of at least $75 after discounts and before taxes qualifies for free standard shipping. Your applicable charge is shown before you place the order. Taxes, if applicable, are shown at checkout. In-store pickup is a separate free option, not a shipped order.

When a shipped order goes to the carrier

I ship an in-stock order within three business days after receiving a completed order and the information needed to fill it. Business days are Monday through Friday, excluding U.S. federal holidays. “Shipped” means I have physically handed the package to the carrier, not merely printed a label. Carrier transit and delivery times are separate estimates and are not included in this processing window.

If I cannot ship by the stated time, I will notify you by that deadline with a revised date, or explain that I cannot give a reliable date, and offer the applicable choice to accept the delay or cancel for a prompt refund. If a further delay occurs, I will send another notice and follow the cancellation and refund requirements that apply. If I cannot fulfill an order at all, I will cancel and promptly refund the unshipped merchandise and applicable charges.

In-store pickup

When offered at checkout, pickup at 75 New Bedford Circle, Pinehurst, North Carolina is free. In-stock pickup orders are usually ready in 24 hours. This is a pickup estimate, not the three-business-day carrier-shipping deadline. Wait for the ready-for-pickup notification before coming to collect your order, and bring your confirmation email. If the order is not ready as estimated, I will contact you with an update. Contact me if you have a problem with a picked-up item; the Returns and Refunds policy also applies to pickup orders.

Preorders and custom work

A preorder is available only when its product page identifies it as such and gives a shipment timeframe before payment. A custom dye inquiry is not an order: I will confirm the disc, design, price, and separate project and shipment timing before accepting payment. If an order combines in-stock and preorder or custom merchandise, its listing and checkout must say whether it ships together or in separate packages, any additional shipping charge, and the applicable shipment date before payment. If I cannot meet an accepted shipment date, the delay and refund process above applies.

Address and carrier problems

Check your shipping address before ordering and contact me promptly if you notice an error. I will try to correct it before shipment. If a package is returned because of an address supplied incorrectly at checkout, I will review the tracking and circumstances with you and tell you the available refund or reshipment options and any new postage before resending it. An address error does not trigger an automatic blanket forfeiture.

If a package is delayed, missing, damaged, or marked delivered but you cannot find it, contact me with the order number. I will help investigate with the carrier and review the appropriate resolution based on the tracking and other facts. Keep the packaging and take photos if an item arrives damaged. You may also contact the carrier, but you do not have to exhaust a carrier claim before contacting me.

For a damaged, incorrect, defective, or materially misdescribed item, see my Returns and Refunds policy.