Store Policies

Product Information

Some listings show the exact item being sold, while others use representative images. When a listing says colors, foils, stamps, weights, or other characteristics may vary, normal manufacturing and cosmetic variation is not considered a defect.

Custom Dyed Discs

Custom dyed discs, including Pinehurst Dye Lab discs, are final sale. Returns are not accepted because of color or design preference, mold or plastic preference, or a change of mind. If a dyed disc arrives damaged or the wrong item was sent, contact us within 7 days of delivery so we can resolve the issue.

Returns

We do not accept returns because a customer changed their mind, ordered the wrong item, prefers a different mold, plastic, weight, color, stamp, or foil, dislikes the flight characteristics of a disc, or simply no longer wants the item.

Pre-Orders

Pre-order release dates are estimates and may change because of manufacturer, distributor, or shipping delays outside our control. Orders containing both pre-order and in-stock products may require separate shipments and additional shipping charges. Pre-orders may be canceled prior to shipment.

Limited Releases & Inventory

Inventory discrepancies, supplier shortages, allocation changes, or system errors may occasionally occur. If an item becomes unavailable after purchase, we reserve the right to cancel the affected portion of the order and issue a refund. Quantity limits may be applied to limited releases, retailer exclusives, and other high-demand products.

Shipping

Most orders are processed and shipped within 1 business day. Standard U.S. shipping is $5.99, and orders of $75 or more qualify for free standard U.S. shipping. Every order is packed by hand with care and attention to protection during transit.

Customer Support

If you experience an issue with your order, contact us before initiating a dispute or chargeback. We will make every reasonable effort to resolve problems quickly and fairly.